Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information

Shipping & Delivery: We ship within 1 to 2 weeks based on whichever method that you choose. We use USPS, UPS, and FEDEX
Privacy & Security: What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience
(your information helps us to better respond to your individual needs)

• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

• To administer a contest, promotion, survey or other site feature

• To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required toï¿½keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 04/26/2010

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

http://www.petcollarswholesale.com
2124 B Belle Terra Rd.
Knoxville, TN 37923; sheri@petcollarsandmore.com
1-888-999-6003
Returns & Replacements
If packages are returned to our store by the postal delivery service due to a customer's error in the shipping address, there is a $4.80 re-mailing fee.

Damaged/Incorrect Items: Items may be exchanged within 14 days if they arrive damaged or if they are incorrectly sent. There must be no visible signs of wear. We are not responsible for wear and tear, misuse of the product, or improper care. Most of our items are made of cotton. They will wear out with wear and washing. If you measured correctly the item should fit. (Custom jobs that do not fit due to customer error are excluded, see below) These items will be shipped back to Pet Collars And More at the cost of the buyer, then the shipping cost will be returned to the buyer when the package arrives. A postal receipt must be included with the returned products, in order for the shipping costs to be refunded. A credit will be given within 3 business days of receipt of package. Replacement of damaged items will be sent free of further shipping charges.

Returns/Exchanges: Items may be exchanged within 14 days. Items are shipped back to Pet Collars And More at the cost of the buyer. Items must be returned in the new condition that they were shipped in. Worn items that cannot be resold are not available for exchange. Shipping costs are not refundable. If there is a difference in price between the item originally purchased and the item/items being exchanged for, you will need to pay the difference. Exchanges will be charged a reshipping fee of $4.80 unless the item was exchanged due to an error on the part of Pet Collars And More (see above)

Returns/Exchanges of custom made items :

Pet Collars And More cannot be responsible for incorrect measurements taken by the customer. However we know that pets are squirmy and hard to measure, so we have made allowances for that with this return policy. Custom jobs may be returned for alteration at the customer's expense. The charge for alterations is $5.00. There will be a reshipping fee of $4.80. In the case that a custom item cannot be altered and reshipped, there will be a $10.00 fee to make a new one. Shipping costs are not refundable. In the case that an error in production has been made that is the fault of Pet Collars And More, you may return the item for alteration or replacement and the above Damaged/Incorrect Items return policy will apply.

Personalized items, scarves, and other custom made items cannot be returned unless the item is damaged upon receipt. See damaged items policy above.
Ordering
Place orders either through our site or by phone.
Payment, Pricing & Promotions
Promotions and changes in pricing will be sent to those that sign up for our newsletter.
Viewing Orders
You can view your orders once you log into your account.