Returns Policy

You may return most new, unused items within 14 days of delivery for an exchange or store credit. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If it is not our error, shipping costs to return the item to us as well as $4.00 to ship it back will be at the customer's expense.

You should expect to receive your replacement within four weeks of giving your package to the return shipper, however, in many cases you will receive it more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes the shipper to get it back to you (5 to 10 business days). If you prefer a store credit, one will be issued upon receipt of your package within 2 business days.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your reshipment or store credit once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Shipping time frames vary per item, and are listed in the product details of each item. Please note that custom made items take 7-10 business days to produce and that delivery time depends on the carrier and method of delivery that you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Items that are marked free shipping will be sent via the carrier of our choice.

Some of the items available in our store are shipped directly from the manufacturer and will arrive separately from various states and/or shipment carriers. International customers must allow an additional 5 days beyond what the product description states before the item will be shipped. Manufacturers will not ship internationally and we will have to have the item/items shipped to us prior to shipment to you.